Capture the concern
Capture
Staff entry
Family call
Anonymous
Resident council
1
Intake saved
Site Reporter Concern
The AI platform for grievance management
Centralize grievance tracking and documentation, so your team can spend less time chasing records and more time focused on care.
Good afternoon, Dawn
Here's what you can take action on today.
+8.4%
101
Open grievances
12
Pending approval
38
Unassigned
23.4% SLA BREACH
41
Overdue
Grievance volume
Daily intake over the last 30 days
30d total
131
May 24May 28Jun 1Jun 5Jun 9Jun 13Jun 17Jun 21
High priority
30d trend +8.3%
22
open
26
total
20%
of intake
30-day activity
Intake and resolution
131
↑ 61.7% new intake
30
resolved
77%
↑ 5.4% resolved on time
3.5d
↓ 28.5% avg. time to resolve
Recent activity
Latest updates on cases you follow
- JL Jessica Lee added a case note on call light response delayed 12 min ago · #142 · Birchwood SNF
- HB Resolution approval requested 28 min ago · #139 · Cedar Grove SNF
- OP Overdue SLA flagged 1h ago · #137 · Maple Ridge Care
- DC Daniel Cho resolved #96 2h ago · #96 · Cedar Grove SNF
- FP Family portal submitted new grievance #124 3h ago · #124 · Turnberry Lakeside SNF
- MA Maria Alvarez marked #87 high priority 4h ago · #87 · Birchwood Post Acute Care
- LR Luis Ramirez added a case note on #113 5h ago · #113 · Turnberry Lakeside SNF
Team load
Open assigned work by owner
DR
Dawn Rivera
YOU
20
open
5 overdue
MC
Melissa Carter
14
open
3 overdue
OP
Omar Patel
9
open
on track
HB
Hannah Brooks
6
open
1 overdue
DC
Daniel Cho
5
open
3 overdue
MA
Maria Alvarez
5
open
on track
LR
Luis Ramirez
4
open
1 overdue
GRV-0342
Overdue
Call light unanswered for 45 minutes overnight
Eleanor Whitfield - Room 214B - reported by daughter
AI summary
Resident's call light went unanswered for about 45 minutes during the overnight shift on North Hall. Her daughter, Megan, says this is the third incident this month and is worried about night staffing.
F725 - Sufficient Nursing Staff Care Quality
Owner - Priya Nair, RN
Resolve
The grievance record
Every concern, one record
Grievly keeps the original account and adds the structure around it - an AI summary, a suggested F-tag and category, a clear owner, and a tracked path to resolution.
AI summary
F-tag suggestions
Resolution
Audit trail
4 themes to review
Top finding
Cold meals and late trays spike after evening meal service - worth a closer look.
Pattern intelligence
See what keeps coming back
Grievly groups similar concerns into themes with the regulation behind them, so leaders can fix the cause, not just the case. AI drafts and highlights - your team owns every decision.
Pattern detection
Recommendations
Theme tracking
QAPI reports
Grievly Assistant
Which facilities are trending worse this quarter?
Birchwood and Cedar Grove are up this quarter - mostly dietary and
call-light. Maple Ridge improved after the meal-service change.
Birchwood +9 Cedar Grove +6 Maple Ridge -18%
What's overdue right now?
7 grievances - all call-light response on North Hall, 2+ days past due.
Ask anything about your grievances...
AI assistant
Ask anything about your grievances
It's a chat that knows your entire grievance record. Ask what's overdue, what keeps coming back, or how a facility is trending, and get a straight answer with the sources behind it.
Instant answers
Cited sources
Trends & status
Every facility
Grievance volume
Daily intake - 6 facilities
F-tag heatmap
by facility
F725
F812
F689
F684
F550
F880
Cedar Grove
9
2
5
1
3
Maple Ridge
4
7
2
3
1
Birchwood
1
3
6
2
4
Oak Hill
2
1
5
3
1
Analytics
See the trend across every facility
Volume, time-to-resolution, recurring F-tags, and overdue work - broken down by facility and ready for your QAPI meeting. Spot what's improving, and what needs attention before the survey does.
Volume trend
Time to resolution
F-tag heatmap
QAPI export
Workflow
A consistent process for every grievance
Capture concerns, coordinate follow-up, and keep every resolution documented without losing context.
Coordinate the response
Coordination
Facility Cedar Grove
Assigned to Dietary lead
Due date Tomorrow
GRV-117
Assigned
Owner set
Assignee notified
Added to My queue
Active work
Live
Overdue 7
Due soon 12
Assigned 18
Keep active work visible
Give teams a clear view of what is open, what needs attention, and what is moving toward resolution.
Case history
Assigned owner
Case note added
Resolution updated
Document the outcome
Keep decisions, actions, notes, and resolution activity connected to the same case history.
Leadership review
Facility F-tag Date Status
Ready for review
Review what repeats
Turn completed grievance activity into leadership visibility for QAPI, trends, and survey readiness.
Features
Everything the team needs to stay aligned
Keep concerns, follow-up, documentation, and review connected from first report through resolution.
Flexible intake
Capture concerns from residents, families, staff, and facility teams without forcing every report through the same channel.
Multiple channels Anonymous-friendly Facility-ready
Case intelligence
Translate unstructured concern details into organized records your team can review, route, and resolve with confidence.
Team coordination
Keep ownership, follow-up, and deadlines clear across the people responsible for each case.
Complete documentation
Maintain a reliable case history from first report through actions, decisions, and approvals.
Investigation Actions Decisions Approvals
Operational visibility
Give facility, regional, and corporate leaders a consistent view of open work, risk, and recurring themes.
Facility Regional Corporate
Unified view
Survey-ready reporting
Support leadership review, QAPI preparation, and compliance documentation without rebuilding records by hand.
Book a demo
See what a better grievance workflow looks like
See how Grievly helps skilled nursing teams track concerns, follow-up, resolutions, and recurring issues in one AI-assisted workflow.
Book a demo- Strengthen compliance and oversight
- Improve visibility and support QAPI efforts
- Stay audit-ready year-round
- Improve resident satisfaction
- Speed up resolutions